Customer satisfaction is our number one priority. We are committed to providing a positive experience for every customer and stand behind the quality of our products. 

We offer a full refund on products that are unused and unopened. If the packaging cannot be accounted for, a partial refund may be issued at our discretion. 

Please note that customers are responsible for all return shipping costs. To be eligible for a return, items must be sent back in their original packaging and must include proof of purchase. 

Products under warranty should be handled with care to ensure they remain eligible for support. If your order arrives with visible defects or damage, please take clear photos of the affected items and send them to us as soon as possible. Our team will review the issue and get back to you promptly to resolve the matter and provide further instructions. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. 

Once payment has been received, delivery can be expected within 3 to 5 days for addresses in Cape Town, and within 4 to 7 days for all other areas. 

Please ensure that the delivery address provided at checkout is accurate and clearly written, and that someone will be available at the address to receive the order. 

Delivery rates are automatically calculated at checkout. 

For any further queries, feel free to contact us at orders@mountainfalls.co.za or call us on 021 205 1949.